Day 5: The Day the April Fool's Joke Wasn't Funny

4/1/2020 (Permalink)

The dispatcher is isolated in her office at SERVPRO of West Pasco.

It might be hyperbole but in this moment, it feels like I will not communicate with co-workers like usual, ever again. Ever. In my industry, like many others, communication is critical. Today, I felt like I was screaming at Lisa (the SERVPRO dispatcher and, during COVID-19, the only other human physically in our office) as I tried to communicate through her office door. I needed to hand her critical paperwork, but had to ask if she felt comfortable if I could open the door to hand it over -- a weird position for both of us. I felt like the “close talker” from Seinfeld even though I was 6 feet away. I probably should have just texted her first.

My preference is verbal communication. I find emails and text messages easily misunderstood, especially if you do not know the other person well and cannot hear their voice or understand their tone and manner.  I always think it's humorous when clients will not answer the phone and do not want to meet in person but when you text them, they text right back. This goes on for 10-15 minutes and when the point is finally made, I always think, "Why didn’t you just answer the phone we could have done this in two minutes?" 

Anyway, for now, I will be texting, Zooming, Microsoft Teaming, Google Doc-ing and FaceTiming with the person in the room next to me. I guess I better get used to it because it appears this is how it's going to be for awhile. As a bright spot, for about $50 on Amazon I can get a decent bullhorn.