What our Customers say...


SERVPRO technicians, production manager and client care specialist are the most professional water mediation company I have had the pleasure of dealing with. My initial contact was with Walter who was very courteous, took the time to explain everything to me, let me know what was ahead and was very thorough in assessing the damages that had occurred. I had utilized their services on my prior residence and they did a tremendous job.

Michelle was an amazing help. She was very knowledgeable and made me feel more at ease going through such a hectic issue with the water damage. She calmed my every fear of possible mold and made herself available day and night to answer any questions. I truly felt like she cared. SERVPRO has been great to work with. I have appreciated the care they have demonstrated in their customer service.

This was a fantastic experience with Tim and his crews. Prompt, courteous, professionals! Do not hesitate to use them!

Our condo was flooded from a hurricane. SERVPRO came in and started immediately drying out our unit. They did a great job. Absolutely the best service!! Great team to work with and we have and will always recommend SERVPRO.

They were extremely cautious, covering everything on plastic before they performed any work. They also spoke with me on several occasions as the work went on. Their customer service , Samantha, was very helpful. When she wasn’t sure she found out. Wonderful company to work with.

Very informative about work done!

Leah was very patient and understanding; Michelle was amazing! We had been told the ceilings and walls were dry. Rather, Michelle tested and found that we were “saturated” in several places: guest room, kitchen, and dining room. They brought the equipment necessary to dry out my home; came and checked progress every day; and stayed with the job until we measured “dry.” It was very reassuring to have professionals take care of the water from the roof. Michelle returned after the storm and checked for moisture. Sadly, we still have leaks from the roof, but I am confident that SERVPRO will dry out my home again. I highly recommend SERVPRO.

I'm so happy that I chose this company to help with our water damage. They were all so friendly and answered all of our questions.

Great job!!!!!!!

Initially I had a leak in my bathroom causing damage requiring a professional water mediation service to dry out the area before repairing the floor, vanity, walls and ceiling. I had used this service at my prior residence and was very happy with their work. I received updates on when work could be done and at points workers came in earlier than scheduled appointments. They did over and above in their competency, very friendly and I would highly recommend them for any remediation/remodeling jobs from start to finish.

I had a pipe leak that ruined some laminate flooring and soaked some walls. They responded to my call within hours. They were professional, hardworking and friendly. I hope they get paid good over-time, because they worked pretty late to make sure my place was taken care of. I highly recommend them!

Excellent service...great communication....super attention to detail when problems brought to their attention.

Everyone who has been to my home has been great! They are very professional and friendly and do great work! My thanks especially to Noah, Dan, Seattle, Walter and Michelle

Great work on the water damage cleanup. We will use them for the upcoming repairs as well.

Sheldon and company did a super job in bringing back my home. Thanks...

Leah was amazing with communication and with helping me to figure out what I was doing. Fast friendly service every single time.

Great Customer Service

Very knowledgeable and friendly staff. Mike and Ethan were professional, respectful and did a great job. Great company if you have water in your home.

SERVPRO was phenomenal with answering all the questions I had and really explaining the next steps with me. I appreciate their patience and knowledge since I know nothing about houses flooding. I honestly felt like I was in great hands throughout the whole experience.

Josh arrived quickly after my AC overflowed. Everyone in the company has been pleasant to work with and very informative.

The whole SERVPRO team really showed great customer service. From Josh, Walter, Michelle, and Samantha, I felt that I was in great hands. Thank you SERVPRO.

Everyone has been extremely helpful and supportive. Great customer service from Michelle, Walter, and Samantha!

Samantha was exemplary in her professionalism and her knowledge of the remedial process. We really appreciated her understanding and caring regarding our situation. SERVPRO itself is an organization, that should the need arise, we would definitely use again and recommend. Thanks to the whole SERVPRO team!

In the midst of a terrible water damage incident, we spoke to 3 different Restoration Companies. SERVPRO was our 3rd estimate and evaluation of damages. Hands down SERVPRO was the most professional with attention to detail that others missed. Their description of work to be done and the process of work was conservative with intention not to do more destruction than was necessary and still be thorough ("Like it never even happened"). That was a priority of ours. Even in the midst of the pandemic they managed scheduling challenges as best they could. Precautions were taken to keep themselves and our home in the most minimal risk situation possible. We have our final walk through tomorrow and we are so very pleased in the outcome of a very traumatic flooding experience! Thank you SERVPRO team for your committed attitude in making us satisfied!

My house flooded after our toilet line snapped. Not only did SERVPRO arrive quickly, they were polite and respectful of us and our home.

I called SERVPRO after a small kitchen fire. They arrived quickly and not only cleaned the mess up but they were able to remove the smell as well! KUDOS to SERVPRO for making my kitchen look like a fire never happened in it.

Showed great discretion while handling a cleaning after a family member passed in their home. Very professional.

Dependable company, always arrived on time.

Good rapid response. They had folks in my home within a couple of hours. Good communications, keeping me up to speed with activity and status.

Always professional and a pleasure to work with. I am a returning customer and will continue to be for any future needs. Thank you for the outstanding customer service.

All employees were very professional and pleasant to work with. I really appreciated the time everyone took to explain the process without feeling rushed. I would highly recommend SERVPRO. The customer service has been awesome!

We had a roof leak from wind driven rain. SERVPRO came out, tarped my roof, and began the dry out process quickly.

When we had a small stove fire in our home, the odor would not leave no matter what I did. I called SERVPRO and in a few hours you'd never know it happened.

Clean and professional, what more can you ask for?

They go above and beyond. 

We get the upholstery cleaned in our home once a year by SERVPRO and they never disappoint.

I've used another restoration company in the past and the difference is insane. SERVPRO definitely knows their business.

Top notch company with even better staff!

SERVPRO kept every promise they made. Hard to find that in a company now a days.

Best company I've ever worked with.

What a great company! Caring, hardworking, and honest!

Very honest and pleasant company.

SERVPRO did an amazing job on my home after a pipe burst in the bathroom. I would highly recommend them to anyone suffering from water damage in their home.

I am completely satisfied with SERVPRO of West Pasco, they responded quickly to solve my problem and saved the day. I was treated with a calming talk with Amanda and the quick work of Joshua who was courteous and very knowledgeable of my situation. I would highly recommend this company and would certainly use them for any future problems.

Service was excellent, very through, service representative was very knowledgeable, and left no question unanswered, will most certainly use them going forward.

Professional and Productive

Prompt and professional service.

They came out right away. Mike O. and Eric C. were super professional and knowledgeable!

SERVPRO west pasco was phenomenal in helping clean up my moms house in Florida while she was out of town. I live out of state so the situation was quite difficult to handle when I got the call from a neighbor, but their customer service was top notch and they took the stress out of the situation. Everything was dried and super clean when they were done. They were knowledgeable about clean and safe practices, and let me know what to expect from the insurance company so I could make good decisions on what to do. This company should be your first choice in any emergency!

Well, when you call a business like SERVPRO, you are rarely documenting with pics, right?. Had an issue with a client rental. Called Doug at SERVPRO of West Pasco. He put me in touch with reception who scheduled me IMMEDIATELY. Turns out it is a big issue & before committing or presenting an invoice, the technician, Steve, had an analyst onsite within 24 hours! Unbelievable service, from 1st contact to contract! Highly recommended for the "worst of times" call the BEST FOR SOLUTIONS, SERVPRO, WEST PASCO!

They responded very quickly and were very professional.

Serve Pro was amazing! They responded immediately to my call and took care of getting my house back in order timely. The staff was professional and showed up as scheduled for follow up. I would highly recommend them.

The servicemen seem to be knowledgeable, and are very helpful. They answer all the questions you have, and offer information about the process of drying and restoration. I would definitely call them again.

All employees were very professional and pleasant to work with. I really appreciated the time everyone took to explain the process without feeling rushed. I would highly recommend SERVPRO. The customer service has been awesome!

My insurance company referred me to SERVPRO when my home was damaged in a storm. They responded right away and applied tarp on my roof. They were very polite, understanding and professional. I highly recommend them!

SERVPRO of West Pasco cleaned my chairs and sofas, and they look brand new! Great service and attention to detail.

We can always count on SERVPRO for fast, professional, and friendly service

They respond quickly and are very thorough in their physical assessment and plan of action. They come prepared to get the clean-up done and communicate clearly what will need to be done. It was clear from the outset that they are skilled and knew exactly what needed to be done. I highly recommend SERVPRO. 

I highly recommend SERVPRO for any restoration needs. They are straight forward, courteous, and efficient in getting your house back in order. Would never use anyone else but SERVPRO!

Leah answered the phone and was a delight to talk to. She was very sympathetic and set me up with the production manager Michelle, who met with me immediately and began to assess our issues. I'm very happy I went with SERVPRO, and management should be happy with Michelle and Leah! Top Notch!

SERVPRO staff and technicians went out of their way to make me feel comfortable when they were in my home. 

Very professional and courteous.

Dan was an amazing and attentive professional that worked tirelessly to go above and beyond in taking care of business. Thanks to him I have absolute confidence in SERVPRO!!

I came home today to my entire house flooded due to a failed braided water line to the toilet in my master bedroom. I called SERVPRO and these guys are the greatest. I am sitting on my front porch while they are tending to business inside. They have given me some relief in this nightmare I am living right now. I would recommend them to everyone that requires the services they give

Michelle Spencer with the West Pasco branch has been out to help with my parents' home numerous times this week after it flooded. She has been available any time of day- including late on a Saturday evening with no notice- and has stayed until what was needed each day was finished. She truly has gone above and beyond and her dedication in this time of need is appreciated immensely. Thank you Michelle for your great attitude and your hard work!!!

A man called Sheldon came one morning in the chaos and destruction of the Florence aftermath. He was given a punch list of jobs to do in our house. The man never stopped!!!Sheldon worked with skill and focus on a huge variety of tasks. He had a high standard of doing the job right and took personal pleasure in doing it that way. He was personable, polite, What an impressive worker both in energy and task integrity. SERVPRO should recognize this employee. He worked the entire day and into the evening. He left behind a myriad of jobs well done. Thank you, Sheldon!

Michelle Spencer was professional and walked me through everything. They were here on time and asked me if I was okay with everything before they even started working and if anything additional came up they contacted me and notified me along with explain in detail the issue.

The crew at SERVPRO honestly seemed intent on making sure the job was done right and that we were as comfortable as possible with them being in our home. I genuinely felt like they put the same care into fixing up our place that they would have with their own homes. We can't thank you enough John and Michelle!

SERVPRO showed up within hours of the request to dry 3 rooms and a hallway after a shut off valve failed. The rapid response and deployment of the necessary drying equipment (12 pieces in all) minimized the damage. The repairs were well done, the thoroughness of the report and pace of drying made selling the property as if the leak had never occurred.

Michelle and Dan came out tonight for our flooded floors. They were both very knoweldable and professional. Both very friendly and had no problem answering all of our questions. I will definatly be recommending SERVPRO to all my friends and family! We can’t thank you enough!

Michelle was amazing! Super fast and showed real concern for the situation we were in. She made the process simple and walked us thru the process of what to expect. I hope I never need to use SERVPRO again but they’d be the first ones I call if it did. Thanks Michelle!

SERVPRO helped my family after we had a fire in our garage. Thank you for all that you did to get our house back to normal.

After I had a small kitchen fire SERVPRO was there only minutes after I called them and helped get my house back up and running. 

Very pleasant and efficient crew!

After a tree feel through our house, SERVPRO was there to help! We appreciate all they did to minimize damages and get the job done. Thanks again for all your help!

We had a wonderful experience working with Tony and his construction team Pedro, Lazaro and Eloy. Very professional, attention to detail and making our house feel like a home again. We would recommend them for any home job that needs to be done!!

SERVPRO of West Pasco went out of their way to help me when mold was found in one of my rental properties. I can't thank them enough for their quick response and professional attitudes. 

It was devastating to see my home and belongings flooded. So glad SERVPRO could restore my home and most of my possessions for me.

I thought I would wait for days for help after the big storm, but your crew was securing the damage done by tree limbs within hours. Very impressed with speed and quality.

Your team took care of everything for us after our disaster, even calling our insurance company. Such a huge help!

Great job. We have been very impressed with your professionalism, courtesy and fast response.

Awesome staff and awesome service always provided to our insureds. SERVPRO of West Pasco takes care of our customers in the manner I would want to be treated and taken care of!

Wendy Stevens from SERVPRO has always been a wealth of information. She is a monthly visitor in my office always dropping off new information and informing us about the lunch and learn seminars that they have. When the time came that we finally did need some help due to a fire they were right on top of it and dried my building out. The information and working friendship is irreplaceable. Thank you Wendy and the SERVPRO Team for all you do it does not go unnoticed. If your ever in need don't hesitate to call SERVPRO they will treat you like family.

After a small kitchen fire, I called SERVPRO. They were quick to respond. Jim has been a great point man. Terry, John, Christine, and Lisa were great on cleanup, making sure all residue was cleaned up and all my belongings were put back in order. Professional and courteous. Great customer service

Thank you for meeting with us today Wendy Stevens! Not only did you provide tons of FANTASTIC information, more importantly, you left us with warm fuzzies... It's important to know what the people you work with are made of and you're a keeper.

Good job SERVPRO! Your slogan "Like it never even happened." is not so accurate in this case. More like, Better Than Ever! 

I returned home from work to find that my house had sustained massive smoke damage. Walter packed all of my family's personal belongings with so much care! He called me whenever he had questions and was able to help me find a few items I needed after the pack up. The SERVPRO team was amazing during my very stressful time.

After heavy rains flooded our home, our basement was filled with inches of water. SERPVRO came from out of state to help all those affected. Thank you for your listening ear and assistance during this time!

As an insurance agent, we always get asked for references for who can help our insureds when there is damage caused to their home or business. I always include in my recommendations SERVPRO & tell them to call Wendy! She is always on call to handle their issues.

We had a fire at the Apartment Complex where I work and called Wendy at SERVPRO. Wendy and her team were professional and thorough .From the removal of all the debris to the final coat of paint they made what should have been a very stressful time easier on us. And when they were done you would never know anything had happened.

The team was very prompt, courteous, and did an excellent job!

Kristin & team were professionals in the midst of unpleasant circumstance. They were personal and efficient - highly recommend!

I would like to thank you for doing such a wonderful job with my mother's house. The first time I met Kristin I was still in shock about my mother's passing and did not know what to do. Kristin was so kind and reassuring, and explained everything we needed to do and how to file a claim. Throughout the process Kristin called to check up on us and by the end we wanted to adopt her.

A fantastic team. I was beside myself when I came home to inches of water due to a broken ice maker and had no idea what to do. My neighbor suggested I call SERVPRO, and I'm so glad I did. Jeremy guided me through the entire process and was always professional, prompt and polite and I could not have asked for better service. Like their motto, they really made it like it never even happened.

Back in the office after a long holiday weekend, we discovered a sprinkler head had burst on the second floor and ran for who knows how long. Five offices, hallways, and a customer lobby was affected. The SERVPRO of West Pasco team was great! They were onsite within an hour and helped us get back in business quicker than we'd imagined. Our tenants were very happy and SERVPRO made my job as Property Manager much easier. We will definitely recommend SERVPRO of West Pasco.

My home was hit in a lightning storm last year and sustained significant damage. Jeremy came to our rescue, taking time after hours to meet with us and assess damage and explain his cleanup plan. The onsite crew was careful with our antiques and fragile possessions, and made this most difficult situation seem easy.Our family is extremely grateful. They say lightning only strikes once - fingers crossed, but if it happens again, I'll definitely call SERVPRO of West Pasco!

Doug is a great asset to the SERVPRO team! His customer service, work ethic, knowledge and drive were professional, courteous and above reproach. Above all, he made this ordeal seem pleasant and we've been very impressed how easy this entire process played out.

Thank you SERVPRO!!! I thought my dirty dirty carpets needed to be ripped out and replaced - until Doug came and cleaned them. Amazing!!! He was prompt, professional and polite. highly reccomended.

SERVPRO cleaned our carpets before we moved into a new house. Good work, fair price.

Everyone was courteous, polite and helpful, and they did a very thorough job. Thank you.

Unfortunately my husband and I came home from church to a flooded living kitchen and room. Amazing how much damage one little pipe can do in a few hours. Our neighbor recommended the local SERVPRO. The men arrived within two hours on a Sunday, explained everything and worked until it was dark. In a few days it was dry and ready for us to rebuild. We can't thank you enough.

Great service. The team was fast and responsive and answered all my questions. Thanks~!

Wow! SERVPRO of West Pasco came to clean our upholstery, which was in pretty bad shape thanks to my kids. We thought we might need to replace all our furniture, but SERVPRO was able to clean every piece so they look almost brand new! They even got out some really tough stains. We would reccomend this company to anyone needing upholstery cleaning.

Super happy with the outcome of my experience with SERVPRO of West Pasco. 

Very impressed with the SERVPRO of West Pasco team. Everyone was on time, professional, and communicated clearly and often with me. 

SERVPRO of West Pasco did a fantastic job cleaning our office! Their staff is always friendly and professional. We can rely on SERVPRO for quality cleaning and will continue to use their services!

For such a critical job, the responsiveness and execution was a Godsend. I really appreciated the timely manner in which it was completed. Well done!