What our Customers say...

Water Damage Testimonials

Michelle was an amazing help. She was very knowledgeable and made me feel more at ease going through such a hectic issue with the water damage. She calmed my every fear of possible mold and made herself available day and night to answer any questions. I truly felt like she cared. SERVPRO has been great to work with. I have appreciated the care they have demonstrated in their customer service.

Leah was very patient and understanding; Michelle was amazing! We had been told the ceilings and walls were dry. Rather, Michelle tested and found that we were “saturated” in several places: guest room, kitchen, and dining room. They brought the equipment necessary to dry out my home; came and checked progress every day; and stayed with the job until we measured “dry.” It was very reassuring to have professionals take care of the water from the roof. Michelle returned after the storm and checked for moisture. Sadly, we still have leaks from the roof, but I am confident that SERVPRO will dry out my home again. I highly recommend SERVPRO.

I'm so happy that I chose this company to help with our water damage. They were all so friendly and answered all of our questions.

Initially I had a leak in my bathroom causing damage requiring a professional water mediation service to dry out the area before repairing the floor, vanity, walls and ceiling. I had used this service at my prior residence and was very happy with their work. I received updates on when work could be done and at points workers came in earlier than scheduled appointments. They did over and above in their competency, very friendly and I would highly recommend them for any remediation/remodeling jobs from start to finish.

Excellent service...great communication....super attention to detail when problems brought to their attention.

Very knowledgeable and friendly staff. Mike and Ethan were professional, respectful and did a great job. Great company if you have water in your home.

Josh arrived quickly after my AC overflowed. Everyone in the company has been pleasant to work with and very informative.

In the midst of a terrible water damage incident, we spoke to 3 different Restoration Companies. SERVPRO was our 3rd estimate and evaluation of damages. Hands down SERVPRO was the most professional with attention to detail that others missed. Their description of work to be done and the process of work was conservative with intention not to do more destruction than was necessary and still be thorough ("Like it never even happened"). That was a priority of ours. Even in the midst of the pandemic they managed scheduling challenges as best they could. Precautions were taken to keep themselves and our home in the most minimal risk situation possible. We have our final walk through tomorrow and we are so very pleased in the outcome of a very traumatic flooding experience! Thank you SERVPRO team for your committed attitude in making us satisfied!

My house flooded after our toilet line snapped. Not only did SERVPRO arrive quickly, they were polite and respectful of us and our home.

Good rapid response. They had folks in my home within a couple of hours. Good communications, keeping me up to speed with activity and status.

Clean and professional, what more can you ask for?

SERVPRO did an amazing job on my home after a pipe burst in the bathroom. I would highly recommend them to anyone suffering from water damage in their home.

I am completely satisfied with SERVPRO of West Pasco, they responded quickly to solve my problem and saved the day. I was treated with a calming talk with Amanda and the quick work of Joshua who was courteous and very knowledgeable of my situation. I would highly recommend this company and would certainly use them for any future problems.

All employees were very professional and pleasant to work with. I really appreciated the time everyone took to explain the process without feeling rushed. I would highly recommend SERVPRO. The customer service has been awesome!

I came home today to my entire house flooded due to a failed braided water line to the toilet in my master bedroom. I called SERVPRO and these guys are the greatest. I am sitting on my front porch while they are tending to business inside. They have given me some relief in this nightmare I am living right now. I would recommend them to everyone that requires the services they give

Michelle Spencer with the West Pasco branch has been out to help with my parents' home numerous times this week after it flooded. She has been available any time of day- including late on a Saturday evening with no notice- and has stayed until what was needed each day was finished. She truly has gone above and beyond and her dedication in this time of need is appreciated immensely. Thank you Michelle for your great attitude and your hard work!!!

The crew at SERVPRO honestly seemed intent on making sure the job was done right and that we were as comfortable as possible with them being in our home. I genuinely felt like they put the same care into fixing up our place that they would have with their own homes. We can't thank you enough John and Michelle!

SERVPRO showed up within hours of the request to dry 3 rooms and a hallway after a shut off valve failed. The rapid response and deployment of the necessary drying equipment (12 pieces in all) minimized the damage. The repairs were well done, the thoroughness of the report and pace of drying made selling the property as if the leak had never occurred.

Michelle and Dan came out tonight for our flooded floors. They were both very knoweldable and professional. Both very friendly and had no problem answering all of our questions. I will definatly be recommending SERVPRO to all my friends and family! We can’t thank you enough!

Michelle was amazing! Super fast and showed real concern for the situation we were in. She made the process simple and walked us thru the process of what to expect. I hope I never need to use SERVPRO again but they’d be the first ones I call if it did. Thanks Michelle!

The team was very prompt, courteous, and did an excellent job!

A fantastic team. I was beside myself when I came home to inches of water due to a broken ice maker and had no idea what to do. My neighbor suggested I call SERVPRO, and I'm so glad I did. Jeremy guided me through the entire process and was always professional, prompt and polite and I could not have asked for better service. Like their motto, they really made it like it never even happened.

Back in the office after a long holiday weekend, we discovered a sprinkler head had burst on the second floor and ran for who knows how long. Five offices, hallways, and a customer lobby was affected. The SERVPRO of West Pasco team was great! They were onsite within an hour and helped us get back in business quicker than we'd imagined. Our tenants were very happy and SERVPRO made my job as Property Manager much easier. We will definitely recommend SERVPRO of West Pasco.

Everyone was courteous, polite and helpful, and they did a very thorough job. Thank you.

Unfortunately my husband and I came home from church to a flooded living kitchen and room. Amazing how much damage one little pipe can do in a few hours. Our neighbor recommended the local SERVPRO. The men arrived within two hours on a Sunday, explained everything and worked until it was dark. In a few days it was dry and ready for us to rebuild. We can't thank you enough.

Great service. The team was fast and responsive and answered all my questions. Thanks~!

Super happy with the outcome of my experience with SERVPRO of West Pasco.