On Site After A Water Loss

6/12/2018 (Permalink)

Holes in the ceiling, walls and floors, OH MY! No need to fret, SERVPRO of West Pasco is in the process of making it "Like it never even happen."

Normally logging my 40 hours behind the desk creating content and managing our websites, I don't get much on location action. Last week was one for the books, getting to spend an entire day at multiple job locations. 

I somehow managed to convince Project Manager, Tony to let me tag along for the day so that I can get another perspective of just how SERVPRO of West Pasco makes it "Like it never even happened."   

We started the day with a customer who recently suffered a water loss due to a toilet supply line leak and wanted to get an estimate for repairs. Tony took his time, explaining the process and even let me help get measurements to create a sketch (I never realized how much work goes into creating a sketch).   

The next stop was at one of Tony's ongoing repairs jobs. After a hot water heater exploded, water flooded every nook and cranny causing for extensive repairs needed throughout the home. Again, Tony took time to sit with the homeowners giving them the opportunity to be hands on with every aspect of the rebuild, from wall color to picking new bathroom fixtures. The clients appreciated the time Tony spent with them allowing for a smoother transition while repairs were being completed. 

Until last week, I was never able to get a full picture of the entire repairs process nor how much work was truly involved. I tip my hat off to all project managers. Being quick witted and always on your toes, ready to face any challenge thrown at them, is not an easy feat.  A huge thank you to Tony and all our project managers for doing what it takes to make it "Like it never even happened."